1.  How long will it take for my order to arrive?

In most cases, your order will arrive in 5-10 business days.  We will do our best to ensure the order arrives when you need it – orders placed on Saturday, Sunday or holidays will be processed the next business day.  Please let us know via email if you want us to expedite the order for which there would be an additional charge.
Each piece will be delivered to you in a beautiful pouch.  Packages will be shipped via USPS Priority Mail with tracking # and will be insured.  FedEx, UPS or DHL may be used for International shipments and you will get a separate quote for that depending on the weight of the package.
Prices for shipping + insurance coverage is as follows:
  • Value up to $50 is $5.00
  • $50.01 to $100 is $8.30
  • $100.01 to $200 is 10.70
  • $200.01 to $300 is $12.90
  • $300.01 and up is $13.80

 NOTE:  Lisa Lobo Designs is offering FREE DELIVERY on LOCAL orders of $150 or more and FREE PICKUP on any purchase until 12/31/20 within a 10 mile radius of Zip Code 10605

    2.  Do you accept returns?

    • All return shipment charges are the responsibility of the customer, except in the rare event that the wrong item was shipped to you. In that case we will incur the costs — please notify us immediately if this happens. Our goal is to provide our clients with the best customer service and to ensure your satisfaction. 
    • If a purchase is returned within 10 days of receipt you can choose to receive a full refund or a credit in the amount of your purchase. All returns must be in the same condition in which it was shipped to you. If you choose to receive credit for your return any replacement piece(s) you choose will be shipped to you free of charge.
    • If a purchase is returned between 10 and 30 days of receipt you will receive a credit in the amount of your purchase to use towards purchase of new piece(s). Damaged or worn merchandise (tags removed) will not be accepted.  Damaged or worn merchandise (tags removed) will not be accepted.
    • All returns made after 30 days from receipt will not be accepted and no refunds or exchanges will be issued. 

    3.  Do you provide order confirmation?

    When an order is placed on our website, an automatic order confirmation is sent to the email used to place the order.  In addition, once the order is shipped, an email will be sent with the tracking number to the same email address. IMPORTANT:  Please ensure you enter a valid email address when placing your order online.

    4.  I have not received my package - what next?

    If you have not received your order within the expected time frame (5 – 10 business days) please contact us right away so that we can track the package.  If there is a delay in notifying us and the carrier has indicated that the package was “delivered” a refund cannot be processed. 

    5.  How do I care for my piece(s)?

    The materials used to create each piece were carefully hand selected and are of highest quality.  Every item is handmade in the US with components sourced from across the globe. 
    Pearls – usually benefit from regular use.  Do not expose them to excessive perspiration or cosmetics.  To clean pearls simply wipe them clean with a soft cloth and store them in a separate pouch.
    Semi-precious stones – wipe clean with a soft cloth and use mild soapy water if needed.
    Leather – is a strong material but should not be worn in or exposed to water.  Also, avoid exposure to perfumes, creams or soaps for a longer lasting life of the piece.
    6.  Can I open a wholesale account?

         Please contact us at info.lisalobodesigns@gmail.com to discuss wholesale             options.
    7.  Do you charge Sales Tax?

        As we are located in Westchester County in New York state, we are compelled      by law to charge all New York state orders the appropriate state and local sales      taxes. Orders shipped to other states and countries will not be subject to sales      tax.

    8.  Who pays shipping costs for returns?

        The customer incurs all shipping charges for a return.  If there was an error in        shipment on our part then we will cover all return shipment costs.


    9. Could you customize a piece or accommodate special requests?

        If there are adjustments to be made for a piece you are interested in                        purchasing please contact us and we can discuss the alterations.  If possible,        we would be happy to accommodate your requests.

    If a piece is no longer available and you would like for it to be made by special order please contact us and we can determine if the same materials are available to remake that design.